Help Centre

You can download the app from the App Store or Google Play Store on your mobile device. The app is available by searching for "MyGov.be".

Can't find what you're looking for? Here are the direct links to the app in the app stores:

• Google Play Store (Android)
• App Store Apple

Once you have installed the MyGov.be app on your mobile device, you can activate it. During activation, you can choose to use your electronic identity card (eID) or your active itsme account.

Here are the instructions for successfully installing the app and authenticating yourself with your electronic identity card (eID).

Once you have installed the MyGov.be app on your mobile device, you can activate it. During activation, you can choose to use your electronic identity card (eID) or your active itsme account.

Here are the instructions for installing the app and signing in with your active itsme account

MyGov.be is a specific app for mobile devices, so the app or information is not available for desktop PCs or tablets. Good to know: the content of the MyGov.be is often available through other websites and portals. MyGov.be has been specifically conceived so that this information and procedures can also be used and accessed on a mobile device.

For security reasons, MyGov.be can only be installed on devices with a fully supported OS (operating system). For Android, this is at least OS 10 and for iOS (Apple) it is at least OS 16. You can check the version of your OS and update it via your device's settings.