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Security & privacy

Why am I unable to make screenshots of the app?

How does app security work?

How are data stored in my app?

How do I share my support ID?

I’ve forgotten my PIN code

I activated fingerprint or facial recognition to sign in, but the MyGov.be app keeps asking for my PIN

Why can’t I use an overlay?

Why are my accessibility settings not allowed?

Why can’t I record my screen in the MyGov.be app?

Why is the time I set on my phone incorrect?

Why can’t I use USB debugging?

Why can’t I use the app through an external monitor?

Why can’t I use the app with an external tool?

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Didn't find a solution to your problem? Depending on the digital key you are using, contact our Service Desk or one of the specific services you are trying to use.