Help Centre

In your MyGov.be app, a number of administrative procedures and formalities are at your fingertips and can be performed at any time.

You can currently request or consult the following certificates and licences at the counter:

• COVID vaccination certificates
• Details of your driving licence
• Details of your vehicle registration certificate(s)
• Details of your identity card
• isi+ card
• Extract of your birth and marriage certificate
• Your social statuses (MyBenefits)

The result is a document that you will find under your documents in the MyGov.be app.

Thanks to your counter, you can request certificates, information and licences. All requests follow the same procedure:

1. Open the counter and click on whatever you wish to request.
2. Confirm your request.
3. The app will automatically contact the appropriate department.
4. The app will inform you if additional information is required to process your request. So keep an eye on your counter. You will find the request for further information in the counter overview and in the status update for the request in question.
5. Fill in the missing information: 
6. The counter will inform you when the result is available and will automatically add the document to your documents in the MyGov.be app.

As soon as you submit a request, the counter contacts the relevant department to obtain the correct information. If this information is not available, for example if you are requesting a registration certificate but do not have a car, or if the government service is temporarily unavailable, your request cannot be processed and will be closed.

Below is an overview of the conditions for requesting documents digitally via MyGov.be.

• isi+ card: Your children are <12 years old or have a Kids-ID. Find out more about the isi+ card from your insurance company or from the Crossroads Bank for Social Security.
   
• Extract of birth certificate: you were born in Belgium and your birth certificate is available digitally at the municipality of registration. You can check here whether your certificate is available digitally: Extracts and Copies (justonweb.be).
   
• Extract of marriage certificate: you married in Belgium and your marriage certificate is available digitally. This is standard for certificates issued after 2019. Certificates from before 2019 are often not available digitally. You can check here whether your certificate is available digitally: Extracts and Copies (justonweb.be).
   
• Vaccination certificates: you were vaccinated against COVID. More information: My Health.
   
• Vehicle registration certificate: a vehicle is registered in your name. More information: vehicle registration certificate (FPS mobility).
   
• Driving licence: you have a valid Belgian driving licence. More information: Belgian driving licence (FPS mobility).

Are you still experiencing problems? Contact us to report the problem and we'll check it for you. Add your support ID to your communications. This is a code that helps us identify the problem that has occurred in your app.

How to share the support ID.

 

Has your app informed you that your counter procedures cannot be retrieved? This means that the app is unable to set up an optimal connection with the server at that time. Try again several times.

Are you still experiencing problems? Contact us to report the problem and we will analyse it for you. Add your support ID to your communications. This is a code that helps us identify the problem that has occurred in your app.

How do I share my support ID?