Help Centre

In your MyGov.be app, a number of administrative procedures and formalities are at your fingertips and can be performed at any time.

You can currently request or consult the following certificates and licences at the counter:

• COVID vaccination certificates
• Details of your driving licence
• Details of your vehicle registration certificate(s)
• Details of your identity card
• isi+ card
• Extract of your birth and marriage certificate
• Your social statuses (MyBenefits)

The result is a document that you will find under your documents in the MyGov.be app.

When you install the app, no documents are available automatically. You decide whether to request and save information, licences and certificates in your app. You can request this information at any time via the Counter section, and the result is then automatically placed in the 'Documents' section.

If you lose your PIN code (access to the app) or if you decide to delete your profile (deactivation of the app), you will lose not only access to the app, but also all documents, which will be automatically deleted from the app. You can easily reactivate your profile, but no documents will be available, so you will have to request them again.

The app assigns documents a category, and it is under this category that the document is stored in your Documents overview. This category is fixed and you cannot assign or change it yourself.

You can delete documents at any time. To do this, open the document and click on the recycle bin icon in the top right-hand corner. If you delete a document, it disappears permanently and can only be recovered by following the procedure for requesting the document at the counter again.

 

Has your app informed you that your documents cannot be retrieved? This means that the app is unable to set up an optimal connection with the server. Try again several times.

Are you still experiencing problems? Contact us to report the problem and we will analyse it for you. Add your support ID to your communications. This is a code that helps us identify the problem that has cropped up in your app.

How do I share my support ID?

Each document has a date that shows you how long the document remains valid in your MyGov.be-app. This date is different for every document.

• What is this date? This date shows you how long the document is valid in the app. After this date, the document remains available in your app, but the information in the document is no longer valid and/or the information can no longer be validated by a third party.
• What if this date approaches? The app informs you when the date is getting near and encourages you to update the document so that the most recent information remains available in the app. You can easily update the document by opening it and clicking the button ‘start update’.
• What is this date has passed? The app still shows the document, but the app will ask you to update quickly. A document that is no longer valid, contains information which is no longer valid and/or which can no longer be validated. Open the document and click the button ‘Start update’. This is the quickest way for you to carry recent information.

Onvolledige of niet correcte info
 

Stel je vast dat de info niet volledig is of niet klopt, contacteer dan www.mygov.be/contact en we kijken samen met de authentieke bron na wat er misloopt.

Niet alle statuten zijn zichtbaar (bij ‘Je sociale statuten (MyBenefits)’)
 

Krijg je in jouw overzicht van voordelen een melding dat een dienst of info ‘tijdelijk niet beschikbaar is’? In dat geval krijgen MyGov.be en MyBenefits de info niet door vanuit de authentieke bron. Best probeer je op een later moment opnieuw je sociale status op te vragen. Lost dit het probleem niet op, contacteer dan https://mybenefits.fgov.be/burger/contact