Help Centre

In your MyGov.be app, a number of administrative procedures and formalities are at your fingertips and can be performed at any time.

You can currently request or consult the following certificates and licences at the counter:

• COVID vaccination certificates
• Details of your driving licence
• Details of your vehicle registration certificate(s) (temporarily unavailable)
• Details of your identity card
• isi+ card
• Extract of your birth and marriage certificate

The result is a document that you will find under your documents in the MyGov.be app.

When you install the app, no documents are available automatically. You decide whether to request and save information, licences and certificates in your app. You can request this information at any time via the Counter section, and the result is then automatically placed in the 'Documents' section.

If you lose your PIN code (access to the app) or if you decide to delete your profile (deactivation of the app), you will lose not only access to the app, but also all documents, which will be automatically deleted from the app. You can easily reactivate your profile, but no documents will be available, so you will have to request them again.

The app assigns documents a category, and it is under this category that the document is stored in your Documents overview. This category is fixed and you cannot assign or change it yourself.

You can delete documents at any time. To do this, open the document and click on the recycle bin icon in the top right-hand corner. If you delete a document, it disappears permanently and can only be recovered by following the procedure for requesting the document at the counter again.

 

Has your app informed you that your documents cannot be retrieved? This means that the app is unable to set up an optimal connection with the server. Try again several times.

Are you still experiencing problems? Contact us to report the problem and we will analyse it for you. Add your support ID to your communications. This is a code that helps us identify the problem that has cropped up in your app.

How do I share my support ID?